Terms of sale
GENERAL TERMS AND CONDITIONS OF SALE
These General Terms and Conditions of Sale govern sales made through the website marlowart.com by:
SAS THE POP GALLERY
Article 1 – Purpose
These General Terms and Conditions of Sale apply to all orders placed by consumers through the website marlowart.com.
By placing an order, the customer fully accepts these General Terms and Conditions of Sale.
Article 2 – Products
The products offered for sale are described and presented as accurately as possible.
Photographs and illustrations are provided for illustrative purposes and may differ slightly from the product delivered, particularly due to screen settings or photography conditions.
Before placing an order, customers are advised to carefully review the product specifications, dimensions, sizes, terms and conditions, and usage recommendations provided on the product page.
Article 3 – Prices
Prices are displayed in euros, inclusive of all taxes (VAT included), unless otherwise stated.
Shipping costs are displayed before the order is finally confirmed.
The seller reserves the right to change prices at any time. Products are charged at the price displayed when the order is confirmed.
Article 4 – Orders
The customer selects the products they wish to purchase and adds them to their shopping cart.
Before finally confirming the order, the customer may review and modify the order details.
Confirming the order constitutes an obligation to pay.
Once the order has been confirmed, the customer receives a confirmation email summarizing the essential details of the order.
The seller reserves the right to refuse or cancel an order in cases of suspected fraud, an obvious pricing error, a payment issue, or exceptional product unavailability.
Article 5 – Payment
Payment is made using the payment methods offered on the website.
The order is considered final once payment has been confirmed.
Article 6 – Shipping and Delivery
Products are delivered to the address provided by the customer when placing the order.
Applicable shipping costs and delivery times are displayed before the order is confirmed.
Before the contract is concluded, the seller provides the applicable delivery date or delivery timeframe.
In the event of a delivery delay, the customer retains the rights provided under the French Consumer Code.
Article 7 – Right of Withdrawal
In accordance with Articles L.221-18 et seq. of the French Consumer Code, consumers have fourteen (14) days from receipt of the product to exercise their right of withdrawal without having to provide a reason.
To exercise this right, the customer must notify us of their decision to withdraw by means of an unequivocal statement, for example by email to contact@marlowart.com or by using the withdrawal form provided in the appendix to these General Terms and Conditions of Sale.
The product must then be returned in accordance with the conditions specified by the seller.
The direct costs of returning the product are borne by the customer, unless the seller agrees to cover them or has failed to inform the customer in advance that these costs would be their responsibility.
Refunds will be issued under the conditions and within the time limits prescribed by law.
The seller may defer the refund until the product has been recovered or until the customer has provided proof of shipment of the returned product, whichever occurs first.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to products made according to the consumer's specifications or clearly personalized, where such an exception is applicable.
Article 8 – Returns and Refunds
All return requests must be sent to:
contact@the-popgallery.com
Products must be returned in accordance with the conditions specified by the seller.
Products must be handled with care. In accordance with applicable regulations, the customer may be held liable for any decrease in the value of a product resulting from handling beyond what is necessary to establish its nature, characteristics and proper functioning.
Article 9 – Legal Guarantees
The customer benefits from the legal guarantee of conformity under the conditions set out in Articles L.217-3 et seq. of the French Consumer Code.
The customer also benefits from the legal guarantee against hidden defects under the conditions set out in Articles 1641 et seq. of the French Civil Code.
In the event of a lack of conformity, the customer may request repair or replacement of the product, subject to the conditions prescribed by law.
Article 10 – Liability
The seller shall not be held liable for damage resulting from improper use of a product or use contrary to the instructions and recommendations provided.
Products must be used for their intended purpose and in accordance with the instructions supplied.
Article 11 – Customer Service
For any questions, complaints or requests for assistance, please contact us at:
Email: contact@the-popgallery.com
Article 12 – Consumer Mediation
In accordance with the provisions of the French Consumer Code, consumers may refer a dispute free of charge to a consumer mediator for an amicable resolution, after first submitting a written complaint to the seller.
Article 13 – Governing Law
These General Terms and Conditions of Sale are governed by French law.
In the event of a dispute, the consumer may bring proceedings before the competent courts in accordance with the applicable legal rules.
Article 14 – Record Keeping
The seller archives contracts concluded electronically in accordance with the applicable regulations.
The customer may request access to the contractual documents relating to them, in accordance with the applicable legal provisions.